Terms of Service

1. Acceptance of these terms

By using https://www.greenflowsem.com (the “Site”), you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the Site. If you engage Greenflow SEM (“we,” “us,” “our”) for services, a separate written service agreement or accepted proposal governs that engagement together with these terms; where they conflict, the signed agreement controls.

2. Use of the Site

You may use the Site for lawful purposes only. You agree not to interfere with its operation, attempt to access non-public areas, scrape content at scale, submit false or misleading information through our forms or chat, or use the Site to send spam. We may block traffic that abuses the Site or its forms.

3. Our services and proposals

Greenflow SEM provides digital marketing services, including Google Ads management, Local Services Ads management, search engine optimization, local SEO, social media advertising, website design and development, and AI automation. Descriptions and prices on the Site are general and may change. The scope, deliverables, timeline and price for any engagement are confirmed in writing before work begins, and a free strategy call is not an engagement.

4. Fees, billing and cancellation

• Marketing plans (Google Ads, Local Services Ads, social ads, SEO, local SEO, AI automation) are billed monthly, in advance, on a month-to-month basis, with no long-term contract and no setup fee.
• You may cancel a month-to-month service at any time before your next billing date, and service ends at the close of the paid period. Fees already paid for a started service month are non-refundable.
• Website builds are either paid once as a project, or, if you choose the monthly option, paid across a 12-month agreement: we deliver the full website up front and you pay for the build in 12 monthly payments. If you cancel before all 12 payments are made, the remaining balance becomes due and the website is yours. After the final payment, hosting and care, if you keep them with us, continue month to month under the same cancellation terms as our other services.
• Optional one-time work, such as a Website and Listings Cleanup before an SEO plan, is always quoted in writing first and is never required to start.
• If a payment fails or is late, we will let you know and may pause work until it is resolved. Online payments are processed by Stripe under Stripe’s terms; we never store your card details.

5. Advertising spend and third-party platforms

Advertising spend (what you pay Google, Meta or other platforms for your ads) is separate from and additional to our management fees, and is billed to you directly by the platform from your own billing profile. Our work runs on platforms we do not control. Their terms and advertising policies apply to your accounts, they may change features, policies or pricing at any time, and we are not responsible for platform outages, policy decisions, disapproved ads, or account actions taken by those platforms. We will tell you promptly about any such action we become aware of and help you respond to it.

6. Website builds and ownership

• Your domain is registered in your name. If we register it on your behalf, the registration and the account it lives in are yours.
• A website we build becomes your property once the build is paid in full, whether up front or after the 12 monthly payments. You may then move it to hosting of your choice or keep it with us on a monthly hosting and care plan.
• Revisions are included within the agreed scope. Requests outside that scope, such as new sections, new functionality or additional pages, are quoted separately before we start.
• We build on the platform best suited to the project. Third-party platforms, themes, plugins and services used in a build are subject to their own licenses and fees, which we identify in the proposal.
• You are responsible for the accuracy and legality of the content, images, claims and offers you ask us to publish, and you confirm you have the right to use them.

7. Accounts and access

Ownership of advertising accounts, campaign assets and any accounts created during an engagement is covered in your service agreement. You agree to provide the access we need in a timely way, and we agree to use it only for the work you engaged us for.

8. Client responsibilities

For engagements, you agree to provide timely access to the accounts and materials needed to do the work (such as ad accounts, business profiles and website access), keep your business information accurate, answer the leads and calls the work produces, and ensure anything you supply for use in campaigns, images, claims, offers, is truthful and yours to use.

9. Free reviews, the checkup and the AI assistant

The marketing checkup, and any free review or recommendation we give you (for example on a strategy call), is our honest opinion based on what you tell us and what we can see; it is not a contract or a guarantee. The chat assistant is an automated service that answers questions about our services; its replies are informational, may be incomplete, and are not a quote, a legal or financial opinion, or a commitment. Messages sent to it are processed as described in our Privacy Policy. For anything that matters, talk to a person: call (858) 201-8404.

10. No guarantees of results

Marketing outcomes depend on factors outside any agency’s control: competition, platform algorithm changes, market conditions, your pricing, and how quickly leads are answered. We do not guarantee specific rankings, traffic, lead volumes, revenue, or that a website or campaign will reach a particular position or score. Case studies on this Site show real results for specific clients, read from those clients’ own accounts, and are not a promise of identical results for you.

11. Intellectual property

The Site’s content, text, design, graphics and code, belongs to Greenflow SEM and may not be copied or republished without permission. Materials you provide to us remain yours, and you grant us a license to use them for the work you engaged us for. Deliverables we create for you, such as ad copy, landing pages and website designs, become yours when they are paid for. Tools, templates, processes and know-how we developed before or outside your engagement remain ours, and we may reuse them for other clients.

12. Confidentiality and portfolio use

We keep your business information, account data, and results confidential and use them only to do the work, except where the law requires disclosure. We ask your permission before naming you, showing your website, or publishing your results as a case study; the service agreement records that permission and you can withdraw it for future use at any time. We never publish a client’s advertising costs without permission.

13. Limitation of liability

To the maximum extent permitted by law, Greenflow SEM is not liable for indirect, incidental, consequential, or punitive damages arising from use of the Site or our services, including lost profits or lost business. Our total liability for any claim related to an engagement is limited to the management fees you paid us in the three months before the claim arose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify Greenflow SEM against claims arising from materials or claims you supply for use in your campaigns or website, your products or services, or your violation of these terms or applicable law.

15. Ending an engagement

Either of us may end a month-to-month service as described in section 4. Website build agreements end as described in sections 4 and 6. When an engagement ends, we hand back the access we were given, provide the deliverables you have paid for, and stop using your materials, except as needed to keep business records. We may end an engagement immediately if you breach these terms, fail to pay after notice, or ask us to do something unlawful or against a platform’s policies.

16. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. If a disagreement comes up, we both agree to try to resolve it directly and in good faith first. Any dispute that cannot be resolved that way will be resolved in the state or federal courts located in San Diego County, California, and you consent to their jurisdiction.

17. Changes to these terms

We may update these terms from time to time; changes take effect when posted here with an updated date. Changes do not alter the terms of a signed service agreement already in force.

18. Contact

Questions about these terms? Reach us through the contact form or call (858) 201-8404. Greenflow SEM, San Diego, CA, United States.